Work Orders
Optimize your operations with SINGU's Work Order Management
SINGU’s Work Order Management module simplifies and automates the creation, assignment, and management of maintenance tasks across properties and assets.
From logging work orders to tracking progress and completion, SINGU streamlines every stage, reducing downtime and improving productivity across your operations.
Efficiently manage work orders
Centralize your entire work order process within the SINGU platform. This feature allows you to create, assign, and track work orders seamlessly, ensuring that each task is handled efficiently.
By consolidating all work order data, you eliminate the need for multiple tools and manual tracking, thereby reducing errors and saving time.
Creating work orders
Initiate detailed work orders with ease. This feature allows you to input comprehensive information, including task descriptions, priority levels, specific deadlines, and associated resources.
By providing clear instructions from the outset, you ensure that technicians have all the information they need to complete tasks accurately and promptly.
Work order overview
Single, intuitive dashboard. This overview feature helps you prioritize tasks, allocate resources effectively, and monitor progress in real-time, ensuring that no work order is overlooked.
AI-powered work order creation
The new AI Report Reader feature reads uploaded inspection documents and automatically generates a structured list of defects, ready for your review. You decide which findings become work orders before anything is actioned.
By eliminating manual transcription from your inspection workflow, your teams can move from report to action list in seconds, not hours, with no risk of missed findings across your portfolio.
Create a new work order by speaking or writing, with AI filling in the details
AI Ticket Creation lets your team describe a problem out loud instead of filling in a form. Record a voice memo, and AI transcribes and populates the ticket fields automatically. Every suggested field stays visible to confirm or adjust before submitting.
Join the leaders in digital transformation for commercial real estate and start your journey with SINGU today.
Understand any ticket without reading the full thread
SINGU AI adds a concise, structured summary to the top of every ticket, covering the issue, the actions taken, the current status, and the recommended next steps.
Your team understands where each ticket stands without reading through the full history.
Work order dispatching
Automate the assignment of work orders based on specific criteria such as location, technician availability, and expertise.
This feature ensures that the right person is assigned to the right task at the right time, reducing response times and improving the overall efficiency of your maintenance operations.
Cost management
Keep track of the financial aspects of your work orders by monitoring costs associated with labor, parts, and services.
This feature provides you with detailed cost analysis, helping you manage budgets, avoid overspending, and make informed decisions about resource allocation.
Inbox
Manage all incoming work orders and communications in a centralized inbox.
This feature ensures that all tasks are accounted for and that communication between team members remains organized and accessible, reducing the risk of miscommunication or missed work orders.
Photo capturing
Attach photos to work orders for visual evidence, improving clarity and communication among stakeholders.
Checklist
Use customizable checklists to ensure consistent, error-free task execution for every work order.
Digital signatures
Capture secure digital signatures within SINGU for a verifiable record of completed tasks.
Review notifications
Receive automated alerts for work order reviews, ensuring prompt processing and workflow continuity.
SLA monitoring
Track SLA compliance to meet contractual obligations and maintain high service standards.
Ticket rating
Collect user feedback through ratings, offering insights for continuous improvement in maintenance operations.
See what SINGU can do for you. Discover solutions tailored to your real estate portfolio.
Benefits
See what SINGU can do for you
Benefits of using SINGU's Work Order Management
More efficient building maintenance staff
SINGU streamlines maintenance operations, allowing teams to manage work orders digitally via mobile devices, which reduces paperwork and boosts efficiency.
Organize, track, and complete maintenance easily
SINGU automates task assignments, tracks progress, and offers insights through custom reports, ensuring timely and accurate completion of maintenance tasks.
Save costs by eliminating paperwork
SINGU reduces costs by digitizing records, minimizing downtime, and enabling quick issue resolution through accessible digital documentation.
Save time and access information anywhere
SINGU enables instant access to maintenance data, facilitating faster decision-making and prompt responses to repair requests.
Preventive Maintenance
SINGU's Preventive Maintenance helps you and your team manage building operations efficiently and extend the lifespan of your equipment.
Equipment Management
Our platform provides the tools you need to efficiently track, monitor, and manage your equipment, driving operational excellence and cost savings.
Inventory Management
Empower facility managers to make smarter decisions with up-to-date inventory insights, ensuring the right items are maintained in the right quantities and reordered at the right time.
Property Audits
Customize inspection checklists to meet your specific needs, ensuring that all inspections are conducted efficiently and thoroughly.
Common questions about work order management
How does raising and assigning a work order work across multiple sites?
Raise a work order at any location and assign it to the right team or contractor. Every site runs the same process, and it all rolls up into one central system.
Can technicians complete work orders from the mobile app in the field?
Yes. Technicians see their assigned jobs on the mobile app, update status, add notes, log parts and close the job on site. Everything syncs back in real time.
Can we see every open work order across the whole portfolio in one view?
Yes. With portfolio-level access, every open work order across all your sites sits in one view, filterable by building, status, priority or assignee.
How are overdue work orders handled?
Overdue work orders surface first in the list and stay assigned to the same person, so they stay visible and don't get lost among newer jobs.
Ready to streamline your work order management?
Explore SINGU and discover how our platform can transform your property operations.
