Industry
Office buildings
Product
Helpdesk, Preventive Maintenance, Property Inspections, ESG
Location
Poland
Client Description
YATRE, a facility management expert, specializes in providing exceptional services tailored to the unique needs of property owners and tenants. With a team boasting a solid reputation for excellence, YATRE offers a comprehensive range of solutions with a strong emphasis on ESG and asset management perspective. Additionally, the company oversees the maintenance of critical systems such as air conditioning, ventilation, low-current, water and sewage, building automation, and fire protection installations, as well as fit-outs design and construction.
The Business Need
YATRE sought software to drive innovation, enhance technical building management processes, and improve communication with asset managers, property managers, tenants, and guests. Managing technically advanced assets requires meeting the highest standards and demands. YATRE aimed to provide a user-friendly solution catering to different stakeholders, including building technical teams, tenants, and managers. The answer to their requirements came in the form of the SINGU platform.
The REINO Group has been implementing these solutions for many years now. The company decided to implement SINGU across all of its properties soon after. With a diverse portfolio consisting of office buildings and logistics parks spread across various locations, they required a centralized tool to manage their properties efficiently. Currently, SINGU is used in 6 logistics parks and 13 office buildings.
The Solution
YATRE discovered an ideal solution in the SINGU platform. SINGU is a powerful facility management tool designed to streamline operations, optimize communication, and enhance the overall building management experience. Its robust features and user-friendly interface make it a perfect fit for YATRE requirements.
The integration of SINGU plays a great role in enhancing the quality of our services and revolutionizing our internal operations. This complex implementation has not only elevated our overall service standards but has also resulted in a significant boost to our efficiency. With SINGU, our response time to client queries has been minimized, allowing us to provide faster service. As a result, our clients now enjoy improved communication and swift resolution of their requests, along with a real-time status update. The platform's user-friendly interface has made it easier for our staff to navigate and manage various aspects of building management efficiently. This newfound efficiency has allowed us to allocate more time and resources to focus on delivering exceptional service and exceeding client expectations. SINGU has become an invaluable tool in our quest to continually enhance our services and secure a competitive advantage in the market.
Paweł Żuczek, Vice President and Board Member at YATRE
Achieved Goals
- Streamlined Building Management: The implementation of the SINGU system enables the efficient management of multiple buildings from a single platform. This streamlined approach eliminates the need for disparate systems and enhances operational effectiveness.
- Enhanced Communication: The centralized nature of the system facilitates seamless and transparent interactions, promoting better engagement and understanding.
- Online Reporting for Technical Inspections: The platform facilitates online reporting of technical inspection statuses and verification protocols. This digitized process eliminates paperwork, streamlines documentation, and provides real-time access to crucial information.
- Enhanced Sustainability: As YATRE places a strong emphasis on ESG issues in all areas of its business, it conducts its operations in a sustainable manner, with care for the environment and the planet. Using a platform that significantly reduces the amount of printed material and emails sent reinforces a sustainable approach and increases environmental compatibility.
- Increased Mobility and Flexibility: The provision of a mobile app empowers staff and building managers with increased mobility. This mobile solution allows them to access relevant data and perform tasks on the go, enhancing efficiency and responsiveness.
- Comprehensive Reporting Capabilities: The platform offers extensive reporting capabilities for individual buildings, groups of buildings, and entire portfolios. This rich reporting functionality provides valuable insights, facilitating informed decision-making and optimizing operational processes.
