Industry
Medical & Healthcare
Product
Helpdesk, Preventive Maintenance, Property Inspections
Location
Georgia
Introduction
The SINGU platform has already been implemented in more than 30 countries across 5 continents. Digital transformation of real estate wouldn’t be possible without the partnership network of SINGU. Throughout this case study, we will focus on BDO Digital, one of SINGU' partners, and explain how the company implemented SINGU for their client – Aversi Clinics.
About BDO Digital
With digital services and comprehensive IT solutions, BDO Digital helps middle market businesses harness the full potential of technology. Since 2004, the company has been offering digital consulting and technology solutions with the goal to provide digital transformation as a service to Georgian companies.
A few of the services that BDO Digital offers to their clients include:
- Digital strategy,
- Security and compliance,
- Outsourcing,
- Process optimization and automation using different solutions (ERP, RPA etc.)
- Data, analytics, and artificial intelligence (AI).
In June 2021, BDO Digital became an official partner of SINGU and became responsible for implementing SINGU in Georgia.
BDO Digital's first SINGU project was for Aversi Clinics. Discover how the BDO team and SINGU worked together during the implementation process by reading this success story.
The Goal
The goal of the project was clearly defined – to ensure and improve facility and maintenance management of medical facilities at Aversi Clinics – a multi-profile medical-diagnostic institution with 13 branches and 22 laboratories in Georgia.
Aversi Clinics’ mission is to provide high-quality, effective medical care while keeping up with world-class clinic standards through the use of the latest technology. There are thousands of pieces of equipment that need to be maintained properly. It was important to the client to find a local Georgian company that could provide the right software solution. This is how Aversi Clinics decided to work with BDO Digital and deploy SINGU.
The First SINGU Implementation Project and Partnership Details
The implementation process was divided into two parts.
At the beginning, BDO Digital worked closely with SINGU. During that time, the SINGU team shared their knowledge and experience about topics such as how to configure the system, how to use particular application modules, or what are best practices for conducting training sessions for prospects in an effective manner. There were selected project implementation leaders from SINGU and BDO Digital to ensure the success of the project.
What sets BDO Digital apart is their huge commitment and eagerness to learn SINGU in depth. As a result of the knowledge gained during the first implementation, BDO Digital was able to implement SINGU entirely on their own already during the second project.
Currently, BDO Digital is providing ongoing post-implementation support to Aversi Clinics, as well as continuing the second part of the implementation in their next facilities.
“SINGU, one of the systems that BDO Digital distributes in Georgia, met the needs of our client. The product is also in line with our long-term development strategy. Despite the fact that SINGU software is not so popular in Georgia, we are observing a growing market need for the facility and maintenance management software. This is why we will further focus on the implementation of SINGU in a variety of different building types in our country.”
Zviad Oragvelidze, Partner, Head of Technology and Innovation at BDO Digital
How SINGU Improved Facility Management at Aversi Clinics
So far, SINGU has been implemented in five clinic facilities with a total floor area of 15230 square meters. Nursing and medical professionals are the key users of SINGU. At the moment, SINGU is being implemented at another two medical facilities of Aversi Clinics by BDO Digital.
Some of the benefits of implementing SINGU are as follows:
- All medical equipment and machines are being maintained more efficiently and effectively by SINGU.
- Maintaining clinic facilities regularly prevents unexpected failures, and ensures that clinics are prepared for any emergencies.
- Maintaining medical equipment and other assets is easier and more reliable due to the maintenance scheduling features.
You can learn more about this project by reading SINGU for Aversi Clinic case study.
“I would like to emphasize the great partnership we have built with SINGU. Our excellent communication, regular meetings and constant support provided by SINGU regarding the implementation process or training resources was extremely valuable in helping us to successfully deploy SINGU. With SINGU' support, we were able to create a demo version of SINGU tailored to our needs. Communication with both the Sales and Implementation departments was also a positive experience. We were able to learn a lot from the technical and sales side, e.g. through dedicated SINGU Partner Buletin full of practical SINGU tips and their know-how.”
Tornike Darchia, Head Of Cloud Applications Hub at BDO Digital Georgia, SINGU Implementation Coordinator
Partner Activities
BDO Digital, with its high level of partner activity, ongoing digital marketing initiatives, as well as the creation of exclusive educational material, is able to streamline the implementation of the SINGU. Here are some examples of the partner activities:
- A website dedicated to SINGU;
- Countless video tutorials explaining the scope and functionality of SINGU;
- Blog articles and other SINGU educational content;
- Social media posts;
- Video case study highlighting the benefits of SINGU;
- Free webinars to share the knowledge about SINGU;
- and more.
A wealth of experience and resources means one thing for BDO Digital – SINGU will be implemented in a growing number of facilities.
