Industry
Commercial & Office
Product
Helpdesk, Preventive Maintenance, Equipment Management
Location
Poland
Use Case
Facility Management
Project Overview
At the heart of Warsaw’s skyline stands Varso Tower, the tallest building in the European Union and the centerpiece of the Varso Place complex. For HB Reavis, a leading international workspace provider, managing this mixed-use ecosystem of offices, retail, hospitality, and wellness demanded more than traditional tools. To keep up with the scale and complexity, they turned to SINGU - a digital partner enabling them to unify workflows and achieve operational excellence.
Pre-Implementation Challenges
Before implementing SINGU, HB Reavis faced a set of challenges common to large, dynamic developments:
- Workflows relied heavily on paper documentation and fragmented tools.
- Coordinating inspections, managing permits, and responding to tenant requests was often slow and reactive.
- It was difficult to obtain a transparent, real-time overview of all operations.
- Staying on top of inspection schedules and warranty deadlines proved a constant challenge.
As Piotr Popławski, Property Manager at HB Reavis, explains:
“Before SINGU, our workflows relied heavily on paperwork and fragmented tools. Coordinating inspections, managing permits, and responding to tenant requests was slow and reactive. We needed full visibility and control.”
Solution
SINGU was introduced during the construction phase of Varso Place and scaled alongside its operational maturity. Today, HB Reavis uses three core SINGU modules to streamline daily workflows, digitize processes, and enhance transparency:
1. Tickets
With the Tickets module, HB Reavis created a dedicated workflow for Work and Delivery Permits. Instead of piles of paperwork, everything is now handled digitally. Tenants simply create a request in the SINGU Tenant App, and the facility team approves it in real time on a tablet or computer. Each ticket includes the exact building location on the floor plan, enabling faster and more effective responses.
2. Preventive Maintenance & Inspections
The Inspections module allowed HB Reavis to abandon paper-based checklists and centralize all inspection schedules. Each inspection now carries the complete history of the asset along with a digital checklist. This ensures compliance, saves time, and prevents warranty deadlines or defects from being overlooked.
3. Warranty Management
Through the Warranty Management module, defect reports and warranties are tracked automatically. This simplifies collaboration with contractors and guarantees that warranty-related issues are addressed efficiently.
Results
By digitizing operations with SINGU, HB Reavis achieved:
- Full visibility into daily operations across Varso Place.
- Streamlined communication between tenants, technical teams, and facility managers.
- Time savings through automated inspections and warranty tracking.
- Improved tenant experience, supported by faster and more intuitive service.
As Jakub Jablonski, Facility Manager at HB Reavis, highlights:
“SINGU supports my daily work by bringing together everything from tickets and inspections to defect reporting in one place. Our technical team relies on it for inspections, tenants use it for tickets, and I use it every day to manage operations across Varso Place.”
And Piotr Popławski adds:
“For me, SINGU is about automation of daily processes. It’s a platform we use every day, and I would highly recommend it to anyone managing a complex asset. It makes inspections, permit workflows, and tenant communications seamless.”
Conclusion
The implementation of SINGU at Varso Place enabled HB Reavis to transition from manual, disconnected workflows to a unified digital ecosystem designed for mixed-use developments. Today, the property management team is empowered with real-time insights, tenants enjoy a better service experience, and HB Reavis has a robust platform to ensure operational excellence across one of Europe’s most iconic landmarks.
