Size
> 1 500 000 sqm
Industry
Logistics & Warehouse
Product
Work orders Planned and preventive maintenance (PPM), Property Inspections, Vendor Management
Buildings
24
Location
Poland
Use Case
Facility Management
Introduction
Hillwood, one of Europe’s largest industrial real estate developers, recognized the imperative to modernize its facility and maintenance management practices. In response, they partnered with SINGU to transition from traditional, analog systems to a streamlined digital solution.
Overview
Hillwood Polska embarked on a transformative journey by implementing the SINGU platform across 24 complexes in Poland. This initiative was designed to centralize and optimize maintenance operations, ensuring that facility managers, asset managers, and tenants benefit from improved efficiency and enhanced communication.
Pre-implementation Challenges
Prior to the digital overhaul, Hillwood grappled with several operational hurdles:
- Fragmented Processes: The maintenance scheduling and execution were managed through disparate, outdated systems.
- Inefficient Communication: Coordination among external service providers was cumbersome, often leading to delays and miscommunication.
- Manual Administrative Burdens: Reliance on analog methods increased the risk of errors and extended downtime, affecting overall operational performance.
Implemented Solutions
The introduction of SINGU addressed these challenges head-on:
- Centralized Maintenance Scheduling: The platform provided an easily accessible annual maintenance calendar, streamlining the planning of preventive maintenance tasks.
- Automation and Digital Integration: Automated work orders, property inspections, and vendor management reduced administrative overhead and minimized downtime.
- Enhanced Mobility and Collaboration: Technicians gained mobile access to work orders and essential information, which improved response times and fostered better collaboration across teams.
- Future-ready Analytics: With plans to integrate SINGU Business Intelligence, Hillwood is poised to leverage advanced data visualization and portfolio analysis, transforming complex data into actionable insights.
“Our adoption of the SINGU system reinforces our commitment to modern, efficient management. We strive to provide tenants with a service standard that guarantees peace of mind, supported by the latest technological advancements.”
Jarosław Bartnikowski
Senior Property Manager
Conclusion
The successful implementation of SINGU has redefined Hillwood’s facility and maintenance management approach. By transitioning to a digital, integrated system, the company has not only improved operational efficiency but also set the stage for future innovations that further enhance asset management and tenant satisfaction.
Key Benefits
SINGU has transformed facility management by streamlining operations, enhancing communication, and providing proactive insights. This integrated approach delivers several tangible benefits:
Improved Operational Efficiency: Automation of inspections and work orders has significantly reduced administrative tasks.
Extended Asset Lifespan: A structured preventive maintenance schedule helps in prolonging the life of assets while ensuring regulatory compliance.
Enhanced Communication: Mobile access for technicians and centralized data management have streamlined coordination with external services.
Future Analytics Capabilities: The forthcoming SINGU Business Intelligence integration will empower management with comprehensive portfolio insights, facilitating informed decision-making.
