Industry
Facility Management Services
Product
Helpdesk, Preventive Maintenance, Equipment Management
Location
Europe
Use Case
Facility Management
Introduction
M2C, an international leader in integrated facility management operating across multiple European countries, faced mounting complexities in managing operations for diverse clients and expansive portfolios. Managing hundreds of sites across countries like the Czech Republic, Romania, and the Netherlands required a scalable and multilingual solution. To enhance service delivery, standardize operations, and ensure cross-border visibility, M2C turned to SINGU’s Computer-Aided Facility Management (CAFM) platform.
Pre-Implementation Challenges
Before implementing SINGU, M2C encountered several operational pain points:
- Fragmented Processes Across Regions: Facility managers and site operators in different countries relied on disconnected systems or even manual processes, creating significant inefficiencies.
- High Operational Overhead: Without centralized oversight, clients like LKQ worked with hundreds of subcontractors across Europe, making cost control and quality assurance difficult.
- Limited Transparency: Clients lacked visibility over service requests, vendor performance, and site-level operations across multiple regions.
- Language and Localization Barriers: Expanding to new countries required local language capabilities and adaptable workflows.
These challenges limited scalability, increased risks, and made service-level compliance more difficult across M2C’s growing portfolio.
Implemented Solutions
SINGU partnered with M2C to deploy a robust, multilingual CAFM platform that could meet both the operational complexity and geographical diversity of M2C’s client base.
Key Features and Modules Implemented:
- Ticketing System: Enabled centralized service request management and streamlined communication across all stakeholders.
- Inspections Module: Standardized facility inspections across regions to maintain consistent quality.
- Equipment Module: Provided visibility into asset maintenance, ensuring better lifecycle management and reduced downtime.
I like SINGU because it's a system I can implement anywhere and for everyone. I can train a shop assistant or a CEO, and everyone will know exactly what to do. It makes managing hundreds of sites across Europe not just possible, but efficient.
Jakub Turek
Head of International Operations & CAFM Systems
Conclusion
The collaboration between M2C and SINGU illustrates how strategic implementation of a scalable CAFM platform can drive efficiency, cut operational costs, and enable rapid expansion. M2C’s use of SINGU is not limited to internal operations but forms a critical part of the value it delivers to clients across Europe.
Next Steps
Looking forward, M2C is exploring the deployment of SINGU’s ESG module to support remote metering and sustainability reporting. With growing client interest in energy performance data, this module will further enhance M2C’s service offering and align with broader ESG goals.
Key Benefits
Following the deployment, M2C and its clients experienced transformative improvements:
60–70% Time Savings: Significant reduction in time spent on operational tasks through centralized ticketing and workflow automation.
Operational Scalability: Management of 500–600 sites from Amsterdam to Bucharest is now streamlined through a single platform.
Cost Efficiency: Fewer personnel required to manage operations, enabling competitive pricing for clients and leaner internal structures.
Improved Client Oversight: Clients like LKQ now oversee operations in four countries from a single head office, a shift from decentralized vendor-dependent models.
Smoother Rollouts: M2C now confidently manages new implementations independently, reusing successful templates and leveraging internal expertise.
